Refund & Return Policy

This policy explains the terms related to returns, refunds, and order issues for products supplied by Sialex Global.

1. Order Confirmation

Once an order is confirmed and production has started, it cannot be canceled. Clients must review all details including product specifications, quantities, and customization before confirming the order.

2. Custom & Made-to-Order Products

All products are manufactured based on client requirements. Due to the nature of custom production, returns or refunds are not accepted unless there is a verified issue from our side.

3. Sample Approval

Samples can be provided before bulk production. Once a sample is approved, production will follow the same specifications. Claims based on approved samples will not be accepted.

4. Return Conditions

Returns are only accepted in the following cases:

  • Product does not match agreed specifications
  • Clear manufacturing defect

All issues must be reported within a reasonable time after delivery with proper evidence.

5. Refund Policy

Refunds are reviewed based on the reported issue. If approved, we may offer:

  • Replacement of the product
  • Partial refund
  • Adjustment in future orders

Full refunds are not applicable for completed custom orders unless a major issue is confirmed.

6. Quality Responsibility

All products are checked before dispatch. Minor variations in color, size, or finishing may occur and are not considered defects.

7. Shipping & Delivery

Once dispatched, we are not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.

8. How to Report an Issue

To report an issue, contact us with:

  • Order details
  • Description of the issue
  • Photos or evidence

Our team will review and respond with a suitable solution.

9. Contact Us

Email: help@sialexglobal.com
Phone: +92 307 784 5885